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Proactive Customer

Success, Powered

by Predictive Signals

Rupert keeps every CSM ahead of retention risks and expansion opportunities. Predict what’s coming and automate actions your team can trust.

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Powering proactive CS teams at leading SaaS companies

PROBLEM

Traditional customer success tools leave you flying blind.

Let's fix that.

OLD WAY

Reactive and relying on guesswork

THE RUPERT WAY

Real-time signals and proactive action

Health scores are lagging, too high level, and hard to trust.

Periodic check-ins (QBRs) are too few and far between and require extracting insights from accounts to be helpful.

Without the right guidance for what action they should take, CSMs are taking suboptimal actions, at the wrong time, based on gut feel.

Perfectly timed proactivity requires accurate, granular predictions, delivered in real time.

Predictive signals for developing churn risks and upsell opportunities, based on objective data, catered with detailed context that uncovers the root cause of the situation.

Perfectly timed proactivity requires accurate, granular predictions, delivered in real time.

Predictive signals for developing churn risks and upsell opportunities, based on objective data, catered with detailed context that uncovers the root cause of the situation.

Proactive actions that are statistically correlated with situation-specific success, triggered and automated at the optimal time, ensuring activation, retention, and expansion.

THE RUPERT WAY

Real-time signals and proactive action

HOW IT WORKS

AI-powered proactivity

in 5 simple steps

Rupert learns from your data

By tapping into both public and internal data sources, Rupert instantly builds a deep understanding of your business, product, and customers, powering smarter predictions and actions.

What data?

Get a 10,000-foot view—
with 10x more precision

Rupert’s intuitive command center helps CS leaders instantly spot which accounts are healthy, at risk, or ready to grow. Go beyond surface-level metrics—understand the root cause driving change, uncover patterns, and subscribe to workflows so you always know where to focus.

Get real-time, predictive signals

Whether it’s churn risk or an upsell opportunity, Rupert delivers timely, actionable insights into customer behavior. Your CSMs get the full context and a proven, outcome-optimized next step right where they work—in Slack, email, your CSP, or CRM.

Act with confidence and scale your CSM

Rupert recommends the right next step—whether it’s an email, in-product prompt, or meeting request—for every customer based on real-time context, historical performance, and industry best practices.

Blending the power of digital CS with personalized engagement, Rupert lets you automate when it makes sense or keep your CSMs involved.

Continuously learn and optimize

By tracking engagement and outcomes across your workflows, Rupert refines its predictions. Get real-time recommendations on how to improve so you’re always set up to win.

INTEGRATIONS

Connect your tech stack

Connect your

tech stack

for a 360° view

Rupert works with your tools, as is. Easily connect your data warehouse to start analyzing and monitoring accounts instantly, and plug in your CSP, CRM, and engagement tools to automate next-best actions.

No complex setup or customization required–pure magic in a few clicks.

Questions about if we support your tech stack?

Snowflake

Looker

BigQuery

Redshift

Athena

Postgres

Intercom

Braze

CSPs

Salesforce

Outreach

TESTIMONIALS

What people

are saying about us

Our dream was to have a system that sits on top of our data and signals each of our CSMs and revenue team members with accurate account-level predictions and proactivity opportunities at the perfect time, to maximize our chances to capitalize. We looked for a solution that easily works with our stack (data warehouse, Salesforce, Gainsight, and Slack), provides trusted signal-triggered workflows, and gives us visibility into workflow engagement and outcomes, so we could stop leaving money on the table. We found Rupert, which is now at the heart of our proactive business, and we never looked back.
Tal Ravid
VP Data & RevOps at Armis
To ensure our CS team is a true revenue engine, we had to move from reactivity to proactivity, for which we needed to distribute personalized predictive signal-triggered workflows to our CSMs. We looped in our revops and data teams to try to build and maintain such a system between our Salesforce, BI, and CSP, but it took way too many resources and too much time to get to mediocre results at best—redundant health scores, low prediction and action accuracy, and no outcome consistency. Rupert changed everything for us and immediately impacted our NRR.”
Guy Rahamim
Head of Customer Success at LinearB
In Customer Success, reactivity is the fastest way to lose customers and miss growth. With hundreds of fast-moving customers, our CSMs needed a better way to stay ahead. I was looking for a system that would guide the CSMs in real-time with which customer to engage, what person to connect with, when and how to act, and provide the most relevant context on the situation at hand. Rupert provides us with just that. It made our CSMs more data driven and transformed how we proactively engage. Rupert became ROI-positive in less than two weeks.
Ziv Peled
Chief Customer Officer at Appsflyer
Our dream was to have a system that sits on top of our data and signals each of our CSMs and revenue team members with accurate account-level predictions and proactivity opportunities at the perfect time, to maximize our chances to capitalize. We looked for a solution that easily works with our stack (data warehouse, Salesforce, Gainsight, and Slack), provides trusted signal-triggered workflows, and gives us visibility into workflow engagement and outcomes, so we could stop leaving money on the table. We found Rupert, which is now at the heart of our proactive business, and we never looked back.
Tal Ravid
VP Data & RevOps at Armis
To ensure our CS team is a true revenue engine, we had to move from reactivity to proactivity, for which we needed to distribute personalized predictive signal-triggered workflows to our CSMs. We looped in our revops and data teams to try to build and maintain such a system between our Salesforce, BI, and CSP, but it took way too many resources and too much time to get to mediocre results at best—redundant health scores, low prediction and action accuracy, and no outcome consistency. Rupert changed everything for us and immediately impacted our NRR.”
Guy Rahamim
Head of Customer Success at LinearB
In Customer Success, reactivity is the fastest way to lose customers and miss growth. With hundreds of fast-moving customers, our CSMs needed a better way to stay ahead. I was looking for a system that would guide the CSMs in real-time with which customer to engage, what person to connect with, when and how to act, and provide the most relevant context on the situation at hand. Rupert provides us with just that. It made our CSMs more data driven and transformed how we proactively engage. Rupert became ROI-positive in less than two weeks.
Ziv Peled
Chief Customer Officer at Appsflyer
Our dream was to have a system that sits on top of our data and signals each of our CSMs and revenue team members with accurate account-level predictions and proactivity opportunities at the perfect time, to maximize our chances to capitalize. We looked for a solution that easily works with our stack (data warehouse, Salesforce, Gainsight, and Slack), provides trusted signal-triggered workflows, and gives us visibility into workflow engagement and outcomes, so we could stop leaving money on the table. We found Rupert, which is now at the heart of our proactive business, and we never looked back.
Tal Ravid
VP Data & RevOps at Armis
To ensure our CS team is a true revenue engine, we had to move from reactivity to proactivity, for which we needed to distribute personalized predictive signal-triggered workflows to our CSMs. We looped in our revops and data teams to try to build and maintain such a system between our Salesforce, BI, and CSP, but it took way too many resources and too much time to get to mediocre results at best—redundant health scores, low prediction and action accuracy, and no outcome consistency. Rupert changed everything for us and immediately impacted our NRR.”
Guy Rahamim
Head of Customer Success at LinearB
In Customer Success, reactivity is the fastest way to lose customers and miss growth. With hundreds of fast-moving customers, our CSMs needed a better way to stay ahead. I was looking for a system that would guide the CSMs in real-time with which customer to engage, what person to connect with, when and how to act, and provide the most relevant context on the situation at hand. Rupert provides us with just that. It made our CSMs more data driven and transformed how we proactively engage. Rupert became ROI-positive in less than two weeks.
Ziv Peled
Chief Customer Officer at Appsflyer
Our dream was to have a system that sits on top of our data and signals each of our CSMs and revenue team members with accurate account-level predictions and proactivity opportunities at the perfect time, to maximize our chances to capitalize. We looked for a solution that easily works with our stack (data warehouse, Salesforce, Gainsight, and Slack), provides trusted signal-triggered workflows, and gives us visibility into workflow engagement and outcomes, so we could stop leaving money on the table. We found Rupert, which is now at the heart of our proactive business, and we never looked back.
Tal Ravid
VP Data & RevOps at Armis
To ensure our CS team is a true revenue engine, we had to move from reactivity to proactivity, for which we needed to distribute personalized predictive signal-triggered workflows to our CSMs. We looped in our revops and data teams to try to build and maintain such a system between our Salesforce, BI, and CSP, but it took way too many resources and too much time to get to mediocre results at best—redundant health scores, low prediction and action accuracy, and no outcome consistency. Rupert changed everything for us and immediately impacted our NRR.”
Guy Rahamim
Head of Customer Success at LinearB
In Customer Success, reactivity is the fastest way to lose customers and miss growth. With hundreds of fast-moving customers, our CSMs needed a better way to stay ahead. I was looking for a system that would guide the CSMs in real-time with which customer to engage, what person to connect with, when and how to act, and provide the most relevant context on the situation at hand. Rupert provides us with just that. It made our CSMs more data driven and transformed how we proactively engage. Rupert became ROI-positive in less than two weeks.
Ziv Peled
Chief Customer Officer at Appsflyer

To ensure our CS team is a true revenue engine, we had to move from reactivity to proactivity, for which we needed to distribute personalized predictive signal-triggered workflows to our CSMs. We looped in our revops and data teams to try to build and maintain such a system between our Salesforce, BI, and CSP, but it took way too many resources and too much time to get to mediocre results at best—redundant health scores, low prediction and action accuracy, and no outcome consistency. Rupert changed everything for us and immediately impacted our NRR.”
Guy Rahamim
Head of Customer Success at LinearB
In Customer Success, reactivity is the fastest way to lose customers and miss growth. With hundreds of fast-moving customers, our CSMs needed a better way to stay ahead. I was looking for a system that would guide the CSMs in real-time with which customer to engage, what person to connect with, when and how to act, and provide the most relevant context on the situation at hand. Rupert provides us with just that. It made our CSMs more data driven and transformed how we proactively engage. Rupert became ROI-positive in less than two weeks.
Ziv Peled
Chief Customer Officer at Appsflyer
To ensure our CS team is a true revenue engine, we had to move from reactivity to proactivity, for which we needed to distribute personalized predictive signal-triggered workflows to our CSMs. We looped in our revops and data teams to try to build and maintain such a system between our Salesforce, BI, and CSP, but it took way too many resources and too much time to get to mediocre results at best—redundant health scores, low prediction and action accuracy, and no outcome consistency. Rupert changed everything for us and immediately impacted our NRR.”
Tal Ravid
VP Data & RevOps at Armis
To ensure our CS team is a true revenue engine, we had to move from reactivity to proactivity, for which we needed to distribute personalized predictive signal-triggered workflows to our CSMs. We looped in our revops and data teams to try to build and maintain such a system between our Salesforce, BI, and CSP, but it took way too many resources and too much time to get to mediocre results at best—redundant health scores, low prediction and action accuracy, and no outcome consistency. Rupert changed everything for us and immediately impacted our NRR.”
Guy Rahamim
Head of Customer Success at LinearB
In Customer Success, reactivity is the fastest way to lose customers and miss growth. With hundreds of fast-moving customers, our CSMs needed a better way to stay ahead. I was looking for a system that would guide the CSMs in real-time with which customer to engage, what person to connect with, when and how to act, and provide the most relevant context on the situation at hand. Rupert provides us with just that. It made our CSMs more data driven and transformed how we proactively engage. Rupert became ROI-positive in less than two weeks.
Ziv Peled
Chief Customer Officer at Appsflyer
To ensure our CS team is a true revenue engine, we had to move from reactivity to proactivity, for which we needed to distribute personalized predictive signal-triggered workflows to our CSMs. We looped in our revops and data teams to try to build and maintain such a system between our Salesforce, BI, and CSP, but it took way too many resources and too much time to get to mediocre results at best—redundant health scores, low prediction and action accuracy, and no outcome consistency. Rupert changed everything for us and immediately impacted our NRR.”
Tal Ravid
VP Data & RevOps at Armis
To ensure our CS team is a true revenue engine, we had to move from reactivity to proactivity, for which we needed to distribute personalized predictive signal-triggered workflows to our CSMs. We looped in our revops and data teams to try to build and maintain such a system between our Salesforce, BI, and CSP, but it took way too many resources and too much time to get to mediocre results at best—redundant health scores, low prediction and action accuracy, and no outcome consistency. Rupert changed everything for us and immediately impacted our NRR.”
Guy Rahamim
Head of Customer Success at LinearB
In Customer Success, reactivity is the fastest way to lose customers and miss growth. With hundreds of fast-moving customers, our CSMs needed a better way to stay ahead. I was looking for a system that would guide the CSMs in real-time with which customer to engage, what person to connect with, when and how to act, and provide the most relevant context on the situation at hand. Rupert provides us with just that. It made our CSMs more data driven and transformed how we proactively engage. Rupert became ROI-positive in less than two weeks.
Ziv Peled
Chief Customer Officer at Appsflyer
To ensure our CS team is a true revenue engine, we had to move from reactivity to proactivity, for which we needed to distribute personalized predictive signal-triggered workflows to our CSMs. We looped in our revops and data teams to try to build and maintain such a system between our Salesforce, BI, and CSP, but it took way too many resources and too much time to get to mediocre results at best—redundant health scores, low prediction and action accuracy, and no outcome consistency. Rupert changed everything for us and immediately impacted our NRR.”
Tal Ravid
VP Data & RevOps at Armis
To ensure our CS team is a true revenue engine, we had to move from reactivity to proactivity, for which we needed to distribute personalized predictive signal-triggered workflows to our CSMs. We looped in our revops and data teams to try to build and maintain such a system between our Salesforce, BI, and CSP, but it took way too many resources and too much time to get to mediocre results at best—redundant health scores, low prediction and action accuracy, and no outcome consistency. Rupert changed everything for us and immediately impacted our NRR.”
Guy Rahamim
Head of Customer Success at LinearB
In Customer Success, reactivity is the fastest way to lose customers and miss growth. With hundreds of fast-moving customers, our CSMs needed a better way to stay ahead. I was looking for a system that would guide the CSMs in real-time with which customer to engage, what person to connect with, when and how to act, and provide the most relevant context on the situation at hand. Rupert provides us with just that. It made our CSMs more data driven and transformed how we proactively engage. Rupert became ROI-positive in less than two weeks.
Ziv Peled
Chief Customer Officer at Appsflyer
To ensure our CS team is a true revenue engine, we had to move from reactivity to proactivity, for which we needed to distribute personalized predictive signal-triggered workflows to our CSMs. We looped in our revops and data teams to try to build and maintain such a system between our Salesforce, BI, and CSP, but it took way too many resources and too much time to get to mediocre results at best—redundant health scores, low prediction and action accuracy, and no outcome consistency. Rupert changed everything for us and immediately impacted our NRR.”
Tal Ravid
VP Data & RevOps at Armis